Shipping & Returns
1. WHEN WILL MY ORDER SHIP?
Each of our bridal accessories is handmade to order especially for you in our Home Studio in Dudley, West Midlands, United Kingdom.
You can expect to receive your order within 1-2 weeks (this may be a little longer for International orders due to delivery times,
contact us via contact page for more information)
Lead times for bespoke orders vary depending on the design and sourcing of materials. We can provide you with an accurate lead time once your design concept is finalised, contact us for more information.
2. SHIPPING TIME
Estimated Delivery Time
Royal Mail Special Delivery
Next day service
Royal Mail International
5-15 business days
INTERNATIONAL EXPRESS SHIPPING
Contact us for more details for Express Delivery
2-3 business days
3. WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?
ALL INTERNATIONAL ORDERS:
IGaccessory cannot control any customs or import duties applied to your package by your local customs. Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges. Customs charges or import duties are not included in the price of your items ordered. We cannot tell you what the cost will be as customs policies and charges can vary from country to country.
If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to us. In the event that this happens, you will be refunded for your order once it is received back to our studio, excluding the cost you paid for shipping as this aspect of your order was fulfilled.